KiltZone Policy
Shipping Policy
At KiltZone, every made-to-order item is prepared with care before it begins its journey to you. Our kilts and jackets require dedicated production time to ensure the right fit, finish, and quality. Below, you’ll find our current production timelines, shipping rates, delivery estimates, and other important information about receiving your order.
Simple & Transparent
Shipping Rates
Standard Shipping: $9.95
FREE Shipping: On orders over $200
Our standard shipping rate applies to eligible destinations including the United States, Canada, the United Kingdom, Europe, and other supported international locations.
The applicable shipping charge will always be displayed at checkout before you complete your payment.
Made-to-Order Kilts
Kilt Production & Delivery
This timeline applies to our Tartan Kilts, Utility Kilts, Hybrid Kilts, Gothic Kilts, and other made-to-order kilts.
Production Time: 6–8 days
Shipping Time: 4–8 days
Your estimated total time from placing your order to delivery is approximately 10–16 days.
Because our kilts are made to order, production begins after your order and required sizing or customization details have been received.
Made-to-Order Jackets
Jacket Production & Delivery
This timeline applies to Leather Jackets, Gothic Jackets, Highland Jackets, Doublets, and other made-to-order jackets.
Production Time: 10–14 days
Shipping Time: 4–8 days
Your estimated total time from placing your order to delivery is approximately 14–22 days.
Jackets require additional production time due to their construction, detailing, sizing, stitching, and finishing.
From Order to Doorstep
How Your Order Is Processed
Most KiltZone products are made specifically for each customer. Your order therefore goes through several stages before reaching you.
Step 1
Order Received
Your order, measurements, selected options, and customization details are received and reviewed by our team.
Step 2
Production Begins
Your kilt or jacket is cut, stitched, assembled, customized, and prepared according to your order specifications.
Step 3
Quality Check
Once production is complete, your item is inspected and prepared for shipment.
Step 4
Shipment & Tracking
Your parcel is dispatched and tracking information is provided so you can follow its journey until delivery.
Duty-Paid Delivery
No Surprise Import Duties
KiltZone ships orders on a Duty Paid basis.
This means applicable customs duties and import charges associated with the shipment are handled by us.
You should not be required to pay additional customs duties or import fees when your KiltZone package arrives.
What You Pay
Orders under $200:
$9.95 standard shipping
Orders over $200:
FREE shipping
No additional customs duty should be collected from you when your shipment arrives.
Stay Updated
Order Tracking
Once your order has finished production and has been handed over to the courier, tracking information will be provided where available.
Tracking information may take a short amount of time to become active after the parcel has been collected by the courier.
When Will I Get Tracking?
Tracking is normally issued after production has been completed and your parcel has been dispatched.
Tracking Not Updating?
Courier tracking systems may occasionally take 24–48 hours to display the first movement after a shipment has been created.
Where Can I Track It?
Use the tracking number provided with your shipping confirmation on the relevant courier’s tracking website.
Need Help Tracking?
If your tracking information has not updated for an extended period, contact our support team with your order number.
Delivery Estimates
Possible Shipping Delays
The production and delivery times shown on this page are estimates. We aim to deliver every order within these timeframes, but occasional delays may occur due to circumstances outside our direct control.
Customs Processing
Although your shipment is sent duty paid, customs authorities may occasionally hold parcels for routine inspection or clearance.
Courier Delays
Carrier network congestion, transportation disruptions, or unusually high parcel volumes can occasionally affect delivery times.
Holidays & Weekends
Public holidays, weekends, and peak shopping periods may result in additional processing or transit time.
Remote Locations
Orders being delivered to remote or less frequently serviced areas may require additional transit time.
Before Dispatch
Shipping Address Changes
Please carefully review your delivery address before completing your order. Accurate shipping details help prevent unnecessary delays or failed deliveries.
Wrong Address?
Contact us as quickly as possible if you notice an error in your shipping address.
Before Shipment
Where possible, we can update your delivery address if the order has not yet been handed over to the courier.
After Shipment
Once an order has been dispatched, address changes may not be possible and will depend on the courier.
Incorrect Information
Additional shipping charges may apply if a parcel needs to be redirected or reshipped because an incorrect address was supplied.
Delivery Problems
Lost or Damaged Shipments
If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible.
Include your order number, your full name, and any relevant tracking information.
For damaged parcels, we may also request photographs of the packaging and product so our team can investigate the issue with the courier.
Please Keep Your Packaging
If your package arrives visibly damaged, please keep the original shipping box, bag, labels, and other packaging until the issue has been reviewed.
These materials may be required as part of a courier damage claim.
Quick Answers
Shipping FAQs
How Much Is Shipping?
Standard shipping is $9.95.
When Is Shipping Free?
Orders with a qualifying value of more than $200 receive FREE shipping.
Do I Pay Customs Duty?
No. KiltZone ships orders duty paid, so applicable import duties are handled by us.
Are Kilts Ready-Made?
Many of our kilts are made to order, which is why production time is separate from shipping time.
Have a Question About Your Order?
Contact our support team with your order details and we’ll be happy to help with production, shipping, tracking, or delivery questions.