On Kiltzone we practice a Shipping Policy which conveys our code of business and works well with our customers. We have contract with different well known courier companies like DHL, FedEX, etc, to fulfill the needs of our customers around the globe.
- Our custom made kilts takes around 6 – 10 business days to manufacture, handle and ship.
- Our custom made jackets takes around 15 – 20 business days which includes the manufacturing, handling and shipping time of the jacket.
- We deliver our items directly after manufacturing and it takes about 3 – 4 days to arrive at your doorstep. (For US Only)
- We also issue our customers a tracking ID which lets you track your order and know the status of your order issued by the courier service.
- We offer a flat $25 rate (covers weight up to 6.5 pounds) for USA, UK, and Canada. We also offer flat rate shipping to other regions and it costs $50 and covers weight up to 6.5 pounds. However, an additional $10 will be charged for every additional 2.2 pounds above the given limit of 6.5 pounds.
- Customers are not required to pay any Tax, Cess or Duty while claiming their package.
- There are no additional costs that you are required to pay after the order. We offer free packaging charges to our customers.
- Once the order has been shipped, the buyer will be notified with each and every location by using the Tracking ID issued by the courier services.
- National Holidays and Weekends may increase the delivery time.
Shipping To Incorrect Address
- If the package has been shipped to an incorrect address by the courier company then we will compensate the shipping costs to the customer to deliver the package to the correct address.
- If the package has been lost or broken due to delivery then we will manufacture a brand new product without any cost.