We must receive the entire payment of the items purchased before we can process the order. As soon as we receive the payment for the item, a confirmation email shall be sent to the customer along with the order invoice. Confirmation of your order brings into existence a legally binding contract between us and you.
Right To Refuse An Order
The customer has a right to refuse any order for any reason including, without any obligation and whether or not the payment for the order is received or not, if:
- We don’t deliver items to your location
- Items were listed with incorrect prices due to typing errors.
- If we have inadequate stock to fulfill the customer’s requirements
Once the order is declined, an email shall be sent to the customer’s email address stating the reason of order cancellation. If any amount has been deducted from your account then it shall be refunded. We shall hold no financial obligation and shall not allow any reimbursement for the hassle faced.
The prices for all the items are carefully set at our website. You may be required to pay extra charges for shipping an item as it becomes costly for us to ship to certain areas. All the orders are processed in USD. Currency conversions are also displayed for customer’s ease. There might be a little fluctuation in the prices between the date the order placed and when its shipped.
Right To Cancel The Order
We allow our customers to cancel their order at any time before it is dispatched. Customers are not required to provide any excuse for cancelling or pay penalty fee for cancelling their order. However, cancellation subject to the following criteria.
- Customer has to inform us in writing
- A valid and proper cause for order cancellation should be provided
- If you have received the item and want to return it then you will have to return it at your own cost
Once you have informed us about your order cancellation, any amount that you have paid shall be refunded. However, if the return item received is in bad or damaged condition then we shall deduct the cost of the amount.
Shipping Of Items
We ship items to the Shipping Address provided by the customer in decent time as mentioned on our Shipping Policy. If the shipping address is incomplete or wrong then we shall not be responsible for wrong or delayed delivery times. The customer has to make sure that the address they type is correct.
The shipping time for kilts is 10 business days and for jackets it is 15 business days which can also go up to 25 days in rear conditions.
Once the items are shipped from our warehouse and the tracking number has been issued then the customer will be considered as the legal owner of the items and we shall not be responsible for any loss or damage of items after they have been dispatched.
In case the Courier Company holds the package due to no response from the customers and the package is returned back, shredded or damaged then we shall not be responsible for this loss.
We might use your given information to carry out a valid fraud prevention method that information might be revealed for reference or fraud prevention agency which might keep the record of that data.
We will verify the GName, address or other applicable information during the order processing. By shopping at our website you accept to these terms and conditions. This is done just to verify customer’s identity. All the given information is held under strict regulations and law in accordance with the Data Protection Act 1998.
All notices must be sent to us to our email address at [email protected]. All notices must be in writing form and they will be displayed here on KiltZone from time to time.
Events Beyond Our Control
We shall not be responsible for any failure in delivering items, delay in delivery time or any damage to items delivered that is caused by circumstances beyond our control such as, strike, lock outs or any other industrial disputes, breakdown of systems or network access, flood, explosion, accident or any other natural disaster.
The contract between KiltZone and the customer shall be governed by and interpreted according to with the English Law and the English Courts shall have jurisdiction to settle any disputes between us.
The images used on our website are photographed and edited by professionals. There could be a slight change in colors due to lighting. Claiming misrepresentation due to some slight change in colors shall not be entertained.
Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature of quality of any goods offered for sale by us; and,
Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being false or misleading.
If you are having any issues or wants to file a complaint then please contact us at [email protected]. The mailing address and business details are as follows in case physically reach us.