Returns & Refund Policy
At KiltZone, we want every customer to understand our return process clearly before and after placing an order. Please review the return window, eligibility rules, shipping responsibility, and refund processing details below.
Return Requests Must Be Made Within 30 Days of Delivery
Eligible items may be returned within 30 days of delivery, provided the item meets the return requirements listed on this page.
To begin a return, please contact us before sending the item back. Our team will review your request and respond within 48 business hours with the next steps.
Returns sent without contacting KiltZone first may not be accepted.
Requirements to Return an Item
To protect the quality and integrity of our products, returned items must meet the following conditions.
Unused Condition
The item must be unused, unworn, unwashed, and in its original condition.
No Alterations
Items that have been altered, modified, damaged, or worn are not eligible for return or refund.
Original Details
Please include your order details when requesting a return so our team can verify the purchase.
Return Limit
Returns involving more than two items may not be accepted without prior approval from KiltZone.
Items That Cannot Be Returned
Some products are not eligible for return because they are made specifically for the customer or cannot be resold once used or altered.
Custom Made Items
Custom made, made-to-order, personalized, and special order products are non-returnable and non-refundable.
Worn or Altered Items
Items that have been worn, washed, altered, damaged, or modified after delivery are not eligible for return.
Used Products
Please inspect the item before wearing it. Once an item has been worn or used, it cannot be returned.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an incorrect, defective, or damaged item.
How to Return an Item
To request a return, please email our support team or use the Contact Us form. Include all required order information so we can process your request quickly.
Step 1
Email us at support@kiltzone.com or submit a request through our Contact Us page.
Step 2
Include your full name, order ID, email address used at checkout, product URL, and reason for return.
Step 3
Our sales team will review your return request and respond within 48 business hours.
Step 4
After approval, follow the return instructions provided by our team and ship the item back using a trackable service.
Who Pays for Return Shipping?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Courier charges and original shipping costs are not covered under our return policy and are non-refundable.
We recommend using a tracked shipping service when returning an item. KiltZone is not responsible for returned packages lost during transit.
Important Note
Please do not send any item back without contacting KiltZone first. Returns must be reviewed and approved before the item is shipped back to us.
Refund Processing
Once your returned item is received and inspected, we will notify you about the status of your refund.
Processing Time
Approved refunds are usually processed within 7 business days after the returned item has been received and inspected.
Refund Method
Refunds are issued to the original payment method used when placing the order.
Shipping Fees
Original shipping costs are non-refundable unless the return is due to an incorrect, defective, or damaged item.
Bank Processing
Your bank, card provider, or payment service may take additional time to show the refund in your account.
Received a Damaged, Defective, or Incorrect Item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order ID, a description of the issue, and clear photos of the item and packaging where applicable.
After reviewing the issue, KiltZone may offer a replacement, exchange, or refund where appropriate.
Need Help With a Return?
Contact our support team with your order details and we will guide you through the return process.